Queer Screen welcomes all visitors to screenings and events, and endeavours to increase the accessibility of our festivals. Check the Venue Specific Access Information below for more details.
You can now notify us of your needs when you book your ticket so we can make your visit as enjoyable as possible! Whether it’s wheelchair access, or first access to the cinema, we are here to help. You can also sign up to be notified of access information as it is updated.
If you prefer to speak to a staff member in regards to access bookings and enquiries, please call 9280 1533 or email access@queerscreen.org.au
We welcome all feedback to access@queerscreen.org.au
Disability Inclusion Action Plan (DIAP) 2022–2024
Queer Screen would like to acknowledge those people who contributed their time and expertise to participate in the development of this plan, including Accessible Arts, our survey respondents, focus group participants, filmmakers, staff, contractors, volunteers and Board, audience members, community partners and other stakeholders.
Cover artwork Protected and Accepted by my Queer Community by Nina Hurr.
Our DIAP is available in various formats (in both large and standard print). Other alternative formats are available upon request.
You can download your preferred format from the links below:
Inclusive ticketing programs
The Supportix Program
Queer Screen recognises that there are many barriers our community faces when it comes to attending our events, so we have created the Supportix program.
Supportix is intended for those who are facing social or economic barriers to accessing film festival tickets and enables Queer Screen to give 2 free tickets to those unable to buy their own.
Supportix looks and acts like regular film tix, and requesting Supportix is super simple. For more info click below or email ticketing@queerscreen.org.au.
Youth Tickets
Aged between 15 -25? Head to the Queer Screen box office 1 hour before the film you’d like to watch for $10 Youth Tickets. Only available at the Festival Box Office for any non-sold out session.*
DDN Tix
$12 DDN tickets are available at the following screenings at MGFF24, to anyone who identifies as d/Deaf, Disabled or Neurodivergent, as part of Queer Screen’s commitment to accessibility.
All Venues
Companion Cards
Queer Screen proudly accepts Companion Cards to all sessions. For guests who require assistance of a companion or carer, a second ticket is issued at no cost to the Companion Card holder. Companion Card tickets can be booked by emailing a copy of your Companion Card to ticketing@queerscreen.org.au
Wheelchair Spaces
All venues are wheelchair accessible and have a limited number of wheelchair spaces per theatre. We encourage booking a space—to do so please email access@queerscreen.org.au
We are happy to assist with any mobility access, please reach out to access@queerscreen.org.au with your enquiry.
Assistance Animals
Assistance animals are welcome at all festival events and venues.
Open Captioning
Captioning is a text display of dialogue and in some cases sounds, on screen. Queer Screen’s 11th Queer Screen Film Fest will screen a range of sessions with open captions. Here is the full list.
Closed Captioning
Closed Captioning Closed Captions are available for certain On Demand sessions. Here is the full list.
Audio Description
Queer Screen is thrilled to announce that the a range of screenings with Audio Description. Here is the full list.
Subtitled Screenings
All foreign language in films is subtitled in English. This does not include full open captions. Here is the full list.
The Sunflower
The Hidden Disabilities Sunflower is a simple tool for you to voluntarily share that you have a disability or condition that may not be immediately apparent – and that you may need a helping hand, understanding, or more time in shops, at work, on transport, or in public spaces. More information here.
Relaxed Screenings
Relaxed screenings are screenings where the environment of the cinema is altered to be more welcoming and accessible to people with additional needs.
This could include living with dementia, autism, or other neurodiverse people. Relaxed screenings are identifiable by adjustments such as altered lighting, decreased volume of sound, and attendees are welcome to get up and move around, speak or make noise if they want to or feel the need to. Our relaxed screenings are introduced so that everyone attending are informed that talking and movement is okay.
Streaming Accessibility Features
The button to turn on closed captions is at the bottom right of the player (highlighted below).
Venue specific access information
Event Cinemas George St
- Ramp access to Event Cinemas is available from the main entrance on George Street. It is recommended to drop off at 520 Kent St and take the Albion Place lane way down to the cinema as there is no longer car access to George St.
- All cinemas are wheelchair accessible.
- Hearing loops are available in all cinemas.
- Accessible toilets are located a short distance from each cinema.
- There is no onsite parking available.
- Cinema 3, 4, 5, 7 and 9 = 4 wheelchair spaces
Cinema 6 and 11 = 3 wheelchair spaces
Cinema 10 = 2 wheelchair spaces - To book a wheelchair space please advise us at time of booking, or contact us on access@queerscreen.org.au
Quiet Space: We know not everyone can stand in a queue, and so we have set up a Quiet Space away from the crowds at Event Cinemas, George St. for people unable to stand for long periods, or who have specific sensory needs for a variety of reasons. Please see a volunteer if you would like to use this area and they will guide you and ensure you are escorted to your screening on time.
Dendy Cinemas, Newtown
All cinemas are wheelchair accessible. Please use the lift on the Ground Floor. To book a wheelchair space please contact us on access@queerscreen.org.au
Cinemas 1-4 are located on Level 1 and Cinemas 5-10 are located on Level 3.
Accessible bathrooms are located on the Ground Floor and on Level 3.
Quiet Space: We know not everyone can stand in a queue, and so we have set up a Quiet Space away from the crowds at Dendy Newtown for people unable to stand for long periods, or who have specific sensory needs for a variety of reasons. Please see a volunteer if you would like to use this area and they will guide you and ensure you are escorted to your screening on time.
Ritz Cinemas, Randwick
The Ritz Cinema has two elevators located on the East and West sides of the building. All cinemas are wheelchair accessible. To book a wheelchair space please contact us on access@queerscreen.org.au
There is an accessible bathroom on the ground floor adjacent to the ladies bathroom in the foyer.
The Ritz has a dedicated drop off zone located within the parking lane directly outside the front entrance. It is the last space and is clearly signed to ensure it is kept free for our patrons. The front accessibility doors are located directly in front of this space. They are the end doors at the far right of the building. To open press the green button at the front of the building.
Quiet Space: We know not everyone can stand in a queue, and so we have set up a Quiet Space away from the crowds at Randwick Ritz for people unable to stand for long periods, or who have specific sensory needs for a variety of reasons. Please see a volunteer if you would like to use this area and they will guide you and ensure you are escorted to your screening on time.
Sydney Opera House Playhouse
The Sydney Opera House Playhouse is entered via the Western Foyer and has a range of ramps/lifts nearby. The Sydney Opera House also offers Accessible Buggy Service and Courtesy Bus, more information can be found here.
The Playhouse is wheelchair accessible. To book a wheelchair space please contact us on access@queerscreen.org.au
There is an accessible bathroom on the same level as the venue.
The Sydney Opera House has a dedicated drop off zone located at the Macquarie Street Gatehouse.
State Library of NSW Auditorium
The Auditorium is located in the Macquarie Building of SLNSW.
The wheelchair and pram-friendly entrance is on Macquarie Street, opposite Hunter Street. There are lifts in the building, accessible toilets and baby change room facilities.
More information can be found here.
The venue is wheelchair accessible. To book a wheelchair space please contact us on access@queerscreen.org.au
Moonlight Cinema
- Moonlight has a dedicated Wheelchair viewing area. Please contact ticketng@queerscreen.org.au for more information.
- Patrons may take advantage of paved pathways to most areas on site, including Food & Beverage trucks, toilet and Bean Bed hire points.
- Disabled parking is located on Carrington Drive, near the entrance to the venue. Turn up early to secure a spot as places are limited.
Hayden Orpheum Picture Palace Cremorne
- There are accessible toilets located a short distance from the cinema.
- Hearing loops are available in all cinemas.
- Behind the Orpheum on Parraween Street there is a car park with accessible spaces.
- Cinema 1 has 1 wheelchair space. Cinema 2 has 1 wheelchair space. Cinema 4 has 4 wheelchair spaces. Cinema 5 has 2 wheelchair spaces. To book a wheelchair space please contact us on access@queerscreen.org.au
- Please note the Venue policy is that the inclinator is unfortunately not able to be used after the session start time due to noise disruption. Please plan your visit accordingly.
Event Cinemas Hurstville
Event Cinemas Hurstville is wheelchair accessible with lifts, ramps and assistance available throughout Hurstville Westfields and the cinema.
To book a wheelchair space please contact us on access@queerscreen.org.au
Hearing loops are available in all cinemas.
Public Transport
- Hurstville Station through to the Westfield Centre entry from Forest Rd and Cross Street, Hurstville.
- Several Busses from the City or Inner West to Hurstville via Westfield Centre entry from Cross and Forest Road, Hurstville. Westfield Hurstville is serviced by Punchbowl Bus Company, Harris Park Transport Company and Sydney Buses.
Parking
- Parking entry to the cinema is through The Avenue Street – express ramp Level 4 (Orange Carpark Level); Westfield Hurstville offers up to 3 hours free parking. Entry after 6pm is free.
Event Cinemas Parramatta
- All cinemas are wheelchair accessible
- Hearing loops are available in all cinemas.
Public Transport
- Bus stops are located on Argyle Street and are in short walking distance from Parramatta train station and Westfield Parramatta.
- Parramatta train station is located on Argyle Street. To get to Event Cinemas Parramatta from the station, simply head towards Argyle Street, to an escalator which goes directly to the cinema.
Parking
- Best parking location: Level 6 above Woolworths (this ramp is located off of Campbell Street).
- Find parking rates here
Westpac OpenAir Cinema
For holders of Disability Parking Permits, permits can be used anywhere along Mrs Macquaries Rd and designated parking bays are also provided near The Royal Botanic Garden Woolloomooloo Gate and outside the Art Gallery of NSW.
Wheelchair access is available inside our venue including reserved seating in the front half of the cinema, all hospitality areas, and toilet facilities (located just inside the entrance).
To book any type of accessible seating, a companion card ticket, and reserved seats for others in your group, please book with us directly (and not online) if you wish to be seated together. Please contact ticketing@cinerent.com.au or 02 9331 1755. Tickets are subject to availability at the time of booking. Book early to secure your seats.
Casula Powerhouse
Visitors with restricted mobility can enjoy all public areas of Casula Powerhouse Arts Centre.
The theatre is fitted with a hearing loop, and has provision for restricted mobility access. Guide and Hearing Dogs are welcome. For more info on access head here
To book a wheelchair space please contact us on access@queerscreen.org.au
UTS Alumni Green
This venue is completely wheelchair accessible via a ramp which runs alongside the green.
Canva Space
Canva Space is completely wheelchair accessible and has a ramp located at the entry to the venue.
The Bearded Tit
The Bearded Tit is a wheelchair accessible venue with a gentle graded entrance.
The internal bar space is wheelchair accessible and on one level except the external courtyard. There is a wheelchair and ambulant accessible toilet.
Regional venue access information
Please contact us on access@queerscreen.org.au with any questions about regional centres.
For additional festival venue information click here.
Mount Vic Flicks
The venue is fully wheelchair accessible, including parking, toilets and snack bar and can accommodate a large number of wheelchairs.
The cinema is equipped with a hearing loop system and headsets can be provided for those who do not have hearing aids with a T-switch.
To book a wheelchair space please contact us on access@queerscreen.org.au
National Film and Sound Archive Canberra
All areas of the NFSA are wheelchair accessible. Wheelchair access to the building is available from the south-facing entrance (Liversidge St). Bathrooms (with accessible facilities) are located in the main building.
There are T switch loops available in Arc cinema and the theatrette, bathrooms with disabled facilities are located in the main building and the venue welcomes assistance animals into the building.
To book a wheelchair space please contact us on access@queerscreen.org.au
Dendy Cinemas, Canberra
- All cinemas are wheelchair accessible. There is a dedicated wheelchair space at the back of each theatre.
- Please use the lift via the underground carpark or on the Ground Floor. There are a number of wheelchair/disability permit car spaces near the lift.
- Accessible bathrooms also available at the cinema.
- Hearing loops are available in all cinemas.