Privacy Policy

Privacy Policy

Queer Screen is an LGBTQ+ focussed not-for-profit charity and home to the Mardi Gras Film Festival and Queer Screen Film Festival based in Sydney, Australia.

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Queer Screen Limited (ABN 60 059 963 110). Queer Screen is committed to protecting the privacy of the personal information that it collects and holds. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

Queer Screen must comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and other privacy laws that govern the way in which organisations hold, use and disclose personal information.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information, or sensitive information about your criminal record, health information, or family members.

 

Purpose of this policy

The purpose of this Privacy Policy is to explain:

  • the kinds of information that Queer Screen may collect about you;
  • how Queer Screen collects and holds personal information;
  • the purposes for which Queer Screen collect, holds, uses and discloses personal information;
  • how you can access the personal information Queer Screen holds about you; and
  • the way in which you can complain about a breach of your privacy and how Queer Screen information is held, how you can correct such information, and how Queer Screen handles any privacy-related complaints.

 

What personal information do we collect?

We may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • age or date of birth;
  • gender identity;
  • information from browsers when you visit our website such as your server address, domain name, date and time of your visit, pages visited, the page you came from, the type of browser, and selected information for statistical purposes;
  • financial information about individuals purchasing Queer Screen tickets, membership, products and services, and when making online donations. This includes credit card details and/or bank account details;
  • any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website;
  • certain information including your name, contact details, working history and relevant records checks if you apply for a job or volunteering role with us; and
  • any other personal information that may be required in order to facilitate your dealings with us.

 

How do we collect personal information?

We may collect these types of personal information either directly from you, or from third parties. This includes when you:

  • sign up as a member via membership applications or membership renewal forms;
  • engage with us via ticket sales, donations and general enquiries;
  • visit our website or app;
  • contact us in person or via the telephone, send us an email or attend our functions, events, workshops, or meetings;
  • make online donations; or
  • communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; or
  • apply to for a job or volunteering position with us.

In addition, when you apply for a job or volunteering position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.

We endeavour to collect your information directly from you. However, in some circumstances we may collect your information from third parties, such as your employer or contracting organisations, a service provider or from a publicly available record.

 

Why do we collect, use and disclose personal information?

Use of personal information collected by Queer Screen is essential to our organisational activities. We may collect, hold, use and disclose your personal information for the following purposes:

  • managing membership and membership renewals;
  • fulfilling event subscription requests;
  • orders for products, such as film screening tickets, film festival passes, or Q&A events;
  • conducting surveys;
  • seeking donations;
  • managing events, screenings, festivals;
  • screening and onboarding potential employees and volunteers; and
  • notifying Queer Screen members via regular mail or email about important news and announcements.

 

Sensitive information

We will only collect sensitive information about you if you have submitted this information to us and have consented for us to collect and store this information about you.

You can withdraw your consent at any point and ask us to destroy or de-identify the sensitive information we hold about you. Please see “accessing or correcting your personal information” below for more information about this process.

 

To whom do we disclose your personal information?

Queer Screen may disclose personal information that we collect about members or non-members to firms that perform services on our behalf in connection with maintaining or servicing our membership or processing requests for products or services. Examples of this are the information we share with Ferve (our ticketing system provider) and Vision6 (our online mailing list provider) who support Queer Screen with administrative functions.

We may disclose personal information for the purposes described in this privacy policy to:

  • our employees, volunteers and related bodies corporate;
  • third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
  • professional advisers;
  • payment systems operators (eg merchants receiving card payments);
  • our existing or potential agents, business partners or partners;
  • anyone to whom our assets or businesses (or any part of them) are or are to be transferred;
  • specific third parties authorised by you to receive information held by us; and/or
  • other persons as required, authorised or permitted by law.

Queer Screen does not sell any membership information or personal information acquired from members and non-members.

Disclosure of personal information outside Australia

We may disclose personal information outside of Australia to third party suppliers and service providers in foreign countries.

We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

 

Using our website and cookies

A ‘cookie’ is a small data file placed on your machine or device which lets Queer Screen identify and interact more effectively with your computer. Cookies which are industry standard and are used by most web sites, including those operated by Queer Screen can facilitate a user’s ongoing access to and use of a site. They allow Queer Screen to customise its website to the needs of our users.

We may collect personal information about you when you use and access our website using cookies.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. However, cookies may be necessary to provide you with some features of our on-line services via the Queer Screen website.

 

Security

All our data is stored in written and/or electronic form and we maintain physical, electronic and procedural safeguards to protect your personal information.

We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we ensure access to personal information is confined to specific staff members and volunteers on a ‘needs to know’ basis. Queer Screen volunteers, staff and collaborators who may have access to such information are required to sign a Code of Conduct and a Confidentiality Agreement.

We are committed to ensuring that any personal information you provide to us remains confidential and secure, however, we cannot guarantee the security of your personal information.

 

Links

The Queer Screen website and app may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

 

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the contact information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

If you have provided personal information (including sensitive information) to us and no longer want us to hold that information about you, you can contact us and make a request for us to either de-identify or delete the information about you.

Once we receive this request to access, correct or delete your personal, we will take reasonable steps to respond to this request as soon as possible and in any event within 30 days of receiving the request.

 

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, you have a right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by visiting the OAIC website. We can also provide you with information about the further steps you can take.

 

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please email admin@queerscreen.org.au

You can also write to:

Queer Screen

PO BOX 261
Petersham, NSW, 2049, Australia