Accessibility and inclusion

Queer Screen welcomes all visitors to screenings and events, and endeavours to increase the accessibility of our festivals. Check the Venue Specific Access Information below for more details.

You can now notify us of your needs when you book your ticket so we can make your visit as enjoyable as possible! Whether it’s wheelchair access, or first access to the cinema, we are here to help. You can also sign up to be notified of access information as it is updated.

If you prefer to speak to a staff member in regards to access bookings and enquiries, please call 9280 1533 or email ticketing@queerscreen.org.au

We welcome all feedback to ticketing@queerscreen.org.au

hand drawn illustration of a person fill with love hearts. The person has a radiating series of colours surrounding them.
Disability Inclusion Action Plan (DIAP) 2022–2024

Queer Screen would like to acknowledge those people who contributed their time and expertise to participate in the development of this plan, including Accessible Arts, our survey respondents, focus group participants, filmmakers, staff, contractors, volunteers and Board, audience members, community partners and other stakeholders.

Cover artwork Protected and Accepted by my Queer Community by Nina Hurr.

Our DIAP is available in various formats (in both large and standard print). Other alternative formats are available upon request.

You can download your preferred format from the links below:

Please contact us if you require a specific format.

All Venues

Companion Cards

Queer Screen proudly accepts Companion Cards to all sessions. For guests who require assistance of a companion or carer, a second ticket is issued at no cost to the Companion Card holder. Companion Card tickets can be booked by emailing a copy of your Companion Card to ticketing@queerscreen.org.au

accessibility icon - wheelchair access
Wheelchair Spaces

All venues are wheelchair accessible and have a limited number of wheelchair spaces per theatre. We encourage booking a space—to do so please email ticketing@queerscreen.org.au

We are happy to assist with any mobility access, please reach out to ticketing@queerscreen.org.au with your enquiry.

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Assistance Animals

Assistance animals are welcome at all festival events and venues.

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Open Captioning

Captioning is a text display of dialogue and in some cases sounds, on screen. Queer Screen’s 30th Mardi Gras Film Festival will screen a range of sessions with open captions. Open Caption titles. More information will be available when we release our full program. 

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Closed Captioning

Closed Captioning Closed Captions are available for certain On Demand sessions. Access the full list here. More information will be available when we release our full program. 

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Audio Description

Queer Screen is thrilled to announce that the a range of screenings with Audio Description. More information will be available when we release our full program. 

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Subtitled Screenings

All foreign language in films is subtitled in English. This does not include full open captions. Explore the full list of subtitled films at Mardi Gras Film Festival. More information will be available when we release our full program. 

Streaming Accessibility Features

The button to turn on closed captions is at the bottom right of the player (highlighted below).

Closed Caption Icon

Venue specific access information

Event Cinemas
Event Cinemas George St
  • Ramp access to Event Cinemas is available from the main entrance on George Street. It is recommended to drop off at 520 Kent St and take the Albion Place lane way down to the cinema as there is no longer car access to George St.
  • All cinemas are wheelchair accessible.
  • Hearing loops are available in all cinemas.
  • Accessible toilets are located a short distance from each cinema.
  • There is no onsite parking available.
  • Cinema 3, 4, 5, 7 and 9 = 4 wheelchair spaces
    Cinema 6 and 11 = 3 wheelchair spaces
    Cinema 10 = 2 wheelchair spaces
  • To book a wheelchair space please advise us at time of booking, or contact us on ticketing@queerscreen.org.au

Quiet Space: We know not everyone can stand in a queue, and so we have set up a Quiet Space away from the crowds at Event Cinemas, George St. for people unable to stand for long periods, or who have specific sensory needs for a variety of reasons. Please see a volunteer if you would like to use this area and they will guide you and ensure you are escorted to your screening on time.

Dendy Cinemas logo
Dendy Cinemas, Newtown

All cinemas are wheelchair accessible. Please use the lift on the Ground Floor. To book a wheelchair space please contact us on ticketing@queerscreen.org.au

Cinemas 1-4 are located on Level 1 and Cinemas 5-10 are located on Level 3.

Accessible bathrooms are located on the Ground Floor and on Level 3.

Ritz Cinemas, Randwick

The Ritz Cinema has two elevators located on the East and West sides of the building. All cinemas are wheelchair accessible. To book a wheelchair space please contact us on ticketing@queerscreen.org.au

There is an accessible bathroom on the ground floor adjacent to the ladies bathroom in the foyer.

The Ritz has a dedicated drop off zone located within the parking lane directly outside the front entrance. It is the last space and is clearly signed to ensure it is kept free for our patrons. The front accessibility doors are located directly in front of this space. They are the end doors at the far right of the building. To open press the green button at the front of the building.

Moonlight Cinema Logo
Moonlight Cinema
  • Moonlight has a dedicated Wheelchair viewing area. Please contact ticketng@queerscreen.org.au for more information.
  • Patrons may take advantage of paved pathways to most areas on site, including Food & Beverage trucks, toilet and Bean Bed hire points.
  • Disabled parking is located on Carrington Drive, near the entrance to the venue. Turn up early to secure a spot as places are limited.
Hayden Orpheum Picture Palace Cremorne
  • There are accessible toilets located a short distance from the cinema.
  • Hearing loops are available in all cinemas.
  • Behind the Orpheum on Parraween Street there is a car park with accessible spaces.
  • Cinema 1 has 1 wheelchair space. Cinema 2 has 1 wheelchair space. Cinema 4 has 4 wheelchair spaces. Cinema 5 has 2 wheelchair spaces.  To book a wheelchair space please contact us on ticketing@queerscreen.org.au
  • Please note the Venue policy is that the inclinator is unfortunately not able to be used after the session start time due to noise disruption. Please plan your visit accordingly.
Event Cinemas
Event Cinemas Hurstville
  • All cinemas are wheelchair accessible
  • Hearing loops are available in all cinemas.
Public Transport
  • Hurstville Station through to the Westfield Centre entry from Forest Rd and Cross Street, Hurstville.
  • Several Busses from the City or Inner West to Hurstville via Westfield Centre entry from Cross and Forest Road, Hurstville.  Westfield Hurstville is serviced by Punchbowl Bus Company, Harris Park Transport Company and Sydney Buses.
Parking
  • Parking entry to the cinema is through The Avenue Street – express ramp Level 4 (Orange Carpark Level); Westfield Hurstville offers up to 3 hours free parking. Entry after 6pm is free.
Event Cinemas
Event Cinemas Parramatta
  • All cinemas are wheelchair accessible
  • Hearing loops are available in all cinemas.
Public Transport
  • Bus stops are located on Argyle Street and are in short walking distance from Parramatta train station and Westfield Parramatta.
  • Parramatta train station is located on Argyle Street. To get to Event Cinemas Parramatta from the station, simply head towards Argyle Street, to an escalator which goes directly to the cinema.
Parking
  • Best parking location: Level 6 above Woolworths (this ramp is located off of Campbell Street).
  • Find parking rates here
Westpac Open Air Cinema logo. Tagline reads: World's most beautiful cinema
Westpac OpenAir Cinema

Getting here

For holders of Disability Parking Permits, permits can be used anywhere along Mrs Macquaries Rd and designated parking bays are also provided near The Royal Botanic Garden Woolloomooloo Gate and outside the Art Gallery of NSW.

Wheelchair access is available inside our venue including reserved seating in the front half of the cinema, all hospitality areas, and toilet facilities (located just inside the entrance).

To book any type of accessible seating, a companion card ticket, and reserved seats for others in your group, please book with us directly (and not online) if you wish to be seated together. Please contact ticketing@cinerent.com.au or 02 9331 1755. Tickets are subject to availability at the time of booking. Book early to secure your seats.

Regional venue access information

Please contact us on ticketing@queerscreen.org.au with any questions about regional centres.

For additional festival venue information click here.

Mount Vic Flicks
  • The venue is fully wheelchair accessible, including parking, toilets and snack bar and can accommodate a large number of wheelchairs.
  • The cinema is equipped with a hearing loop system and headsets can be provided for those who do not have hearing aids with a T-switch.
Dendy Cinemas, Canberra
  • All cinemas are wheelchair accessible. There is a dedicated wheelchair space at the back of each theatre.
  • Please use the lift via the underground carpark or on the Ground Floor. There are a number of wheelchair/disability permit car spaces near the lift.
  • Accessible bathrooms also available at the cinema.
  • Hearing loops are available in all cinemas.