Online Streaming FAQ

Queer Screen’s 30th Mardi Gras Film Festival will host a variety of screenings and events from the 15 February – 2 March, including feature film screenings and shorts On Demand!

Do I have to watch an online screening at a particular time or date?

Because these are On Demand, once you’ve purchased a ticket, you will have access to the film for the duration of the festival, and can choose a time between 7.00pm AEDT Feb 15th 2023 until 11:59pm AEDT Mar 5th 2023 to watch.

*Access to all content will cease at 11.59pm AEDT on Sunday 5th Mar 2023. Please ensure you have sufficient time to watch all purchased films as refunds will not be given for unwatched or unfinished films.

How do I watch a film online?

For more information on how to stream On Demand check out our technical FAQ’s. They provide all the details on how to set up your On Demand Experience.

Purchase a free On Demand test to test out your system.

Can I watch online screenings from anywhere?

Our On Demand films are available to watch online from within Australia.

Can I stop and start while screening?

From the moment you press play, a film will be available for 72 hours or if there are less than 72 hours remaining in the festival period, until 11.59pm AEDT on Sunday 5th Mar 2023. You can rewind, forward through, pause or exit and restart the film within that time frame.

How do I buy a ticket?

For those who are familiar with Queer Screen, the process for buying a ticket has not changed – just login to your account and start purchasing!

For those new to Queer Screen, you will need to create a new account and password.

You can even buy tickets from within the Queer Screen app.

All of our tickets will be available within your account to access anytime between the festival dates.

Will MGFF23 have passes?

Queer Screen Film Fest will have many types of passes available for On Demand sessions: an Online Pass 5, All Access Online Pass and Flexi Passes. So you can watch, 5, 10 or ALL online sessions!

If I have a pass, am I guaranteed an online ticket to every film?

Due to ticketing caps, passes are not a guarantee of a ticket to every film. You will still need to book a ticket to each film you want to see with your online pass—this includes the Online All In Pass. Simply follow the instructions on the receipt and book a spot for the films you’d like to see.

Can online screenings sell out (and why?!)?

Some online sessions may sell out! Why? Well, some films have a limited streaming capacity due to arrangements with filmmakers, sales agents and distributors and the classification board. If you have a pass, please book as soon as you can to avoid disappointment.

How are my member benefits changing?

Members still receive discounted tickets for all sessions, including in person and online screenings.

All online screenings are limited to 1 ticket per transaction.

How do I purchase tickets as a gift?

All online screenings are limited to 1 ticket per transaction and each link is unique to your account. To purchase a ticket as a gift, we recommend purchasing a gift voucher.

Who do I contact if I have an issue?

You can contact the Queer Screen office on (02) 9280 1533, Monday-Friday, 10am-6pm.

Out of hours support: Please email with your enquiry or fill out an online query form. Someone will be in contact with you if your enquiry is received prior to 9pm. On weekends the ticketing email and contact form are routinely monitored by our Virtual Help Desk.

You can find our technical specs here.

I love Queer Screen, how else can I support you?

Buying tickets to our events means we can continue to deliver the best in new LGBTIQ+ content. If you are in a position to support further, donations over $2 are tax deductible.

While opportunities to volunteer at events are currently limited, there are many opportunities which come up year round. Register as a volunteer to stay in the loop.


For more information about venues and accessibility, please click here.